Terms & Conditions
Welcome to Palmora. By accessing or using our website and placing an order through our online store, you agree to the following Terms & Conditions.
Please read these terms carefully before using our website or purchasing our products.
1. GENERAL
These Terms & Conditions govern your use of the Palmora website and your purchase of products through our online store.
Palmora reserves the right to update or modify these terms from time to time. Any changes will be published on this page and will apply from the date of publication.
2. PRODUCTS & PRODUCT INFORMATION
We make every reasonable effort to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate and up to date.
However, product colours, packaging, appearance, or presentation may vary slightly from images displayed on the website.
Product availability may change without notice.
Customers are responsible for reviewing product information, including ingredients, allergens, storage instructions, and other relevant information before purchasing.
3. PRICES & PAYMENT
All prices displayed on our website are shown in the applicable currency and may be subject to applicable taxes, fees, or charges.
Payment must be successfully completed through the payment methods available at checkout unless another payment arrangement has been agreed with Palmora.
Palmora reserves the right to correct pricing errors or other inaccuracies and, where necessary, cancel or request confirmation of an affected order.
4. ORDERS
When you place an order, you are making a request to purchase the selected products.
An order confirmation does not necessarily guarantee that the order can be fulfilled if a product becomes unavailable or an error affects the order.
Palmora reserves the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of product unavailability, suspected fraudulent activity, pricing errors, or other operational reasons.
If an order is cancelled after payment has been received, any applicable refund will be processed through the appropriate payment method.
5. SHIPPING & DELIVERY
Palmora offers delivery within the UAE and may offer international delivery to eligible destinations.
Shipping fees and applicable delivery information are displayed during checkout where available.
Delivery times may vary depending on the delivery location, product availability, order processing, and circumstances outside Palmora's reasonable control.
Customers are responsible for providing accurate delivery information.
For international orders, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.
For further information, please refer to our Shipping & Delivery policy.
6. RETURNS & REFUNDS
Due to the nature of food products, certain items may not be eligible for return after delivery, particularly products that have been opened, consumed, or improperly stored.
If an order arrives damaged, defective, incorrect, or incomplete, customers should contact Palmora as soon as possible with the order details and supporting information.
Returns and refunds are reviewed in accordance with our Returns & Refunds policy.
7. PRODUCT STORAGE & CUSTOMER RESPONSIBILITY
Customers are responsible for following the storage, handling, and usage instructions provided with Palmora products.
Certain products, including chocolate and other temperature-sensitive items, may require specific storage conditions.
Palmora cannot be responsible for deterioration resulting from improper storage or handling after delivery.
8. INTELLECTUAL PROPERTY
All content displayed on the Palmora website, including but not limited to logos, brand names, text, photographs, graphics, designs, product images, and other materials, is owned by or licensed to Palmora unless otherwise stated.
This content may not be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.
9. WEBSITE USE
You agree to use the Palmora website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.
You must not attempt to gain unauthorized access to the website, introduce malicious code, misuse website functionality, or engage in activity that may harm Palmora or other users.
10. THIRD-PARTY SERVICES & LINKS
Our website may contain links to third-party websites, services, or platforms.
These third parties operate independently from Palmora and may have their own terms, conditions, and privacy policies.
Palmora is not responsible for the content, availability, security, or practices of third-party services.
11. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Palmora will not be responsible for losses or delays resulting from circumstances beyond our reasonable control, including delivery disruptions, technical failures, service interruptions, or events outside our control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
12. FORCE MAJEURE
Palmora will not be responsible for failure or delay in fulfilling its obligations where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, government actions, transportation disruptions, widespread technical failures, or other events that could not reasonably be prevented or anticipated.
13. CHANGES TO PRODUCTS OR SERVICES
Palmora may update, modify, suspend, or discontinue products, services, website features, or other aspects of the online store from time to time.
Where appropriate, changes will be reflected on the website.
14. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.
Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.
15. CONTACT US
If you have any questions regarding these Terms & Conditions, please contact us:
Email: Info@Palmora.me
Phone: +971 58 658 2515
By using the Palmora website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.