Privacy Policy
At Palmora, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Information you provide when contacting us
- Information you provide when submitting a form or making an inquiry
We may also automatically collect certain technical information when you browse our website, such as your device type, browser type, IP address, and information about how you interact with our website.
2. HOW WE USE YOUR INFORMATION
We may use the information we collect to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Communicate with you about your orders
- Respond to customer service inquiries
- Process payments through our payment providers
- Improve our website, products, and customer experience
- Maintain website security and prevent misuse
- Send marketing communications where permitted and where you have chosen to receive them
- Comply with applicable legal and regulatory requirements
We do not collect or use personal information for purposes that are incompatible with the purposes described in this Policy unless permitted or required by applicable law.
3. ORDERS AND PAYMENTS
When you place an order, information necessary to process and fulfil your purchase is collected and processed.
Payment information may be handled directly by third-party payment service providers. Palmora does not intend to store complete payment card details on its own systems.
Payment providers may process your information according to their own privacy policies and terms.
4. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve the shopping experience.
Some cookies may be provided by third-party services used by our website.
Where required, cookie preferences or consent options may be provided through our website.
You can also manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. MARKETING COMMUNICATIONS
If you choose to receive marketing communications from Palmora, we may use your contact information to send you information about products, collections, offers, promotions, or Palmora updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.
Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfil your order.
6. SHARING YOUR INFORMATION
We may share personal information with trusted service providers when necessary to operate our business and provide our services.
These may include providers involved in:
- Payment processing
- Order fulfilment
- Delivery and logistics
- Website hosting and technical services
- Website analytics and performance
- Customer communications
Service providers are expected to process information only as necessary to provide their services and in accordance with applicable requirements.
We may also disclose information where required by law, regulation, legal proceedings, or a lawful request from an authorized authority.
7. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no online system or method of transmission can be guaranteed to be completely secure.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.
When information is no longer required, it may be securely deleted or otherwise handled in accordance with applicable requirements.
9. YOUR RIGHTS
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Object to or request restriction of certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal data is processed
Requests can be submitted using the contact details below.
We may need to verify your identity before responding to certain requests.
10. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, services, or platforms.
Palmora is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party service you choose to use.
11. CHILDREN'S PRIVACY
Our website and services are intended for general consumers and are not directed specifically toward children.
We do not knowingly request or collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
12. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process information outside the United Arab Emirates.
Where personal information is transferred or processed internationally, we take reasonable steps to ensure that the processing is carried out in accordance with applicable data protection requirements.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable legal requirements.
The updated version will be published on this page with the revised date.
14. CONTACT US
If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:
Email: Info@Palmora.me
Phone: +971 58 658 2515
Palmora is committed to handling personal information responsibly and transparently.