Shipping & Delivery
Delivered with Care.
At Palmora, we believe the experience begins long before your order arrives. Every order is carefully prepared, thoughtfully packaged, and handled with attention to detail to help ensure your products reach you in the best possible condition.
From the moment your order is prepared to the moment it arrives at your door, we aim to make every delivery a seamless part of the Palmora experience.
UAE DELIVERY
We currently offer delivery across the United Arab Emirates.
Shipping fees are calculated and displayed at checkout.
Free delivery may be available on qualifying orders, as indicated on our website.
Delivery times may vary depending on your location, product availability, and order processing.
Orders are dispatched once they have been successfully processed and prepared for delivery.
TEMPERATURE-SENSITIVE PRODUCTS
Some Palmora products, particularly chocolate and other heat-sensitive items, require appropriate handling and storage conditions.
We take reasonable care when preparing and dispatching these products. During periods of high temperature, delivery conditions may affect the condition of temperature-sensitive products, and we recommend receiving and storing them appropriately as soon as possible after delivery.
Please always follow the storage instructions provided on the product packaging.
INTERNATIONAL DELIVERY
International delivery may be available for eligible orders and destinations.
International shipping fees are calculated separately and displayed during checkout where available.
Delivery times vary depending on the destination country and local delivery conditions.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Any applicable customs or import charges are the responsibility of the customer.
DELIVERY ADDRESS
Please ensure that your delivery address, contact number, and other order details are accurate and complete before placing your order.
Palmora cannot be responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information provided at checkout.
DELIVERY ISSUES
If your order arrives damaged, is delayed unexpectedly, or you experience any issue with your delivery, please contact us as soon as possible with your order details.
Our team will review the situation and assist you as appropriate.