Returns & Refunds
Carefully Selected. Delivered with Care.
At Palmora, we take pride in the quality of our products and the care that goes into preparing every order. We want you to receive your purchase in the best possible condition.
Because our products include food and other perishable or temperature-sensitive items, returns and refunds are subject to the conditions below.
FOOD PRODUCTS
For health, safety, and quality reasons, food products generally cannot be returned once they have been delivered, particularly if they have been opened, used, or stored outside the recommended conditions.
Please check your order carefully upon delivery and follow the storage instructions provided on the product packaging.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, where applicable
Our team will review your request and determine the appropriate resolution.
MISSING ITEMS
If an item is missing from your order, please contact us as soon as possible with your order number and details of the missing product.
We will review the order and assist you accordingly.
REFUNDS
Where a refund is approved, the refund will be processed using the applicable payment method and in accordance with the payment provider's processing times.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
NON-RETURNABLE ITEMS
Due to the nature of our products, opened food products, consumed products, and products that have been improperly stored may not be eligible for return or refund.
Products that have been customized or prepared specifically for a customer may also be subject to different return conditions.
CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate delivery information and for following the storage and handling instructions provided with their products after delivery.
Palmora cannot be responsible for product deterioration resulting from improper storage or handling after delivery.
CONTACT US
If you have any questions regarding a return or refund, please contact our team:
Email: Info@Palmora.me
Please include your order number whenever contacting us about an existing order.